Frequently Asked Questions

My English Level

No, not necessarily, but you will need to be able to speak to and understand your teacher. Usually, we find that students who have 1 or 2 years of English or who are of pre-intermediate level or above should benefit greatly from our service.

Phone English specialises in helping you to learn and improve your spoken English and listening skills. A 1-1 lesson means that it is just you and a teacher and so the lesson will be highly targeted towards meeting your individual needs: the perfect way to practise, improve and learn to speak English. You’ll be able to make yourself understood more easily and you will be able to improve your understanding of English. So whether you are learning for business or personal reasons, we’re here to help!

Yes, of course. With Phone English, you’re in charge. If you’d like to use us to help you maintain your level of English, please do! Just a lesson a week will do it.

Getting Started

Yes, of course! We enrol new students every day. We’d love to hear from you too. Simply go to the signup today page by clicking here.

Yes, if you have a friend with a credit card who gives you their permission to use it. You’ll need to make sure all details on the credit card form are completed correctly. Phone English uses a Secure Server that encrypts your personal card details for all web transactions, so you can give your card details in confidence.

Yes. If you don’t have a credit card, or if you don’t like using your card details over the internet, you can pay for lessons by bank transfer. Please email us at and we will send you our bank details and instructions on how to pay.

No – you can take your lessons when you want. All we ask is that you complete your block of lessons within 6 months of signing up. This is easy if you are keen on improving your English!

Booking lessons

When you enrol with us, we send you a link to our current timetable. On the timetable, you will see the teachers and the different times that they are available. You can book each lesson individually or you can book a series of lessons. You can book a lesson with a teacher at the same time every day if you want to (providing they are available, of course!)

You can start your lessons as soon as you have received your enrolment confirmation and timetable. Simply choose the teacher you’d like to have your first lesson and email us with your request.

Just send us an email to at least 8 hours before your lesson begins and we will re-credit your lesson. Unfortunately, lessons cancelled within 8 hours are counted and cannot be re-credited.

Yes, after you have finished your lesson, you can book your next lesson with a different teacher, depending on who is available at the time you want your next lesson. Simply email us your choice of time and teacher.

If you decide that Phone English is not for you, simply send us an email within 14 days of your lesson purchase. We will cancel your lessons and issue a refund for the remaining lessons.

Yes – all our lessons are based on GMT (Greenwich Mean Time), or BST (British Summer Time) which is GMT + 1. To find out the time difference between the current UK time and the time where you are, simply click on the link below, which will take you to the world time server:

Can I choose how to connect for my lessons ?

Yes,  you can decide the method that is best for you: Learncube, Skype, Zoom, Whatsapp or Teams. We will ask you when you enrol.